Exchange & Warranty Policy

All our items are checked thoroughly before dispatching so no problem should arise at first place.

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Return policy is simple. Make sure that you claim the product within 48 hours. After that request will not be accepted.

• The product must be in its original condition.

• If you receive an electronic item in damaged/broken, expired condition or any product that does not match its description, you can return it within 48 hours for replacement/exchange.

• For complain, contact us through the official phone number or send an email at support@shopivate.pk

• If you fail to contact us by phone number then must drop an email to us within the time limit.

• For complain, you have to mention your order ID and proper reason for returning the product.

• Your item must be unused and in the same condition that you received it.

• Products imported from china have a quality check warranty only. No claims will be accepted after that period.

• The electronic products that have a 6-month or 1-year brand warranty will be claimed by yourself at that brand’s service center

• Return of opened products only possible if a fault is found.

• For returning a product shipping charges are paid by the customer.

• You can ship it to us using any courier service.

Replacement Policy

• Your faulty product is replaced with a new one within 7 days.

• You can also get a voucher of that amount and buy any other product using that voucher.

About Feedback

• We depend on our customers satisfaction to succeed. Therefore, your feedback is extremely important to us.

• If you are satisfied with our product, please leave your valuable feedback.

Get in touch with us:

E-mail:
support@shopivate.pk
shopivate.pk@gmail.com

WhatsApp:
0316 2662406